Frequently Asked Questions

Everything you need to know about your Mallow beauty experience.

Are Mallow products cruelty-free and vegan?

Yes, we are proud to be 100% cruelty-free and vegan. We never test on animals, and our formulas contain no animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, even if it has been lightly used.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global shipping options soon.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your products safe for sensitive skin?

Mallow products are formulated with gentle, skin-loving ingredients. However, we always recommend performing a patch test on a small area of skin before full application.